Adding a Survey to a Group

Use the Create Survey Wizard to add a new survey to a group. There are two types of surveys that can be created: Post-Call survey in which the caller chooses to participate, or an On Demand survey that is initiated through Interaction Attendant.

To create a survey:

1. Under Survey Definition, select the survey group to which you want to add a survey. The Add Survey button is now available on the toolbar.

2. Click the Add Survey button. The Create Survey Wizard starts.

3. Click Next and follow the wizard instructions to create a new custom survey or to create a survey from a template.

Notes for On-demand surveys
     - On-demand IVR surveys are initiated in Interaction Attendant.
     - An on-demand survey must be marked Active in order to be available for use in Interaction Attendant.
     - For detailed instructions on adding an on-demand survey to an Interaction Attendant profile, see the Help topic, “Add inbound IVR surveys to Interaction Attendant profiles” in the Interaction Attendant Help.

After creating a survey, the next step is adding questions to your survey. To learn more, see Adding Questions to a Survey.