Change Activity Length

You easily change the length of an activity in a local schedule. You cannot change the length of an activity in an AI-powered schedule.

Note: Before you configure activities, select the appropriate Scheduling unit from the Interaction Optimizer Home page.

Change the activity length

1. From the Interaction Optimizer Home page, in the Scheduling area select the appropriate schedule from the Schedules drop-down list and click the Open selected schedule link. The selected schedule opens.

2. Select one or more activities using Ctrl+Click, and move (an arrow appears) them right or left within each activity's row to the new time slot.
   

The length of the activity or activities are changed.

Note: Re-sizing multiple activities within the same shift is not allowed.