Create New Activity of Specified Length

You can easily create a new activity of a specific length in a local schedule. You cannot create a new activity of a specific length in an AI-powered schedule.

Note: Before you configure activities, select the appropriate Scheduling unit from the Interaction Optimizer Home page.

Create a new activity of specific length

1. From the Interaction Optimizer Home page, in the Scheduling area select the appropriate schedule from the Schedules drop-down list and click the Open selected schedule link. The selected schedule opens.

2. Position the mouse above or below the time slot in the row where you want the new activity. Notice the pencil cursor.
   

3. Click the time where you want the activity to start and drag the cursor to where you want the activity to end.
   

4. Release the mouse. The Modify Activity Details dialog opens and displays the new activity.

Note: The new activity defaults to the activity type visible in the activity type drop-down list at the top of the schedule.

5. Click OK to save the new activity.