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Delete a Recording

Use the Search Results View to delete a recording. When a search is run, a list of recorded interactions is displayed in a grid in the Search Results View in the Workspace.

To delete a recording:

  1. From the Search Results View, select a recorded interaction in the Recordings grid.




  2. Right-click, and on the shortcut menu, click Delete Recording.

    Or

    After selecting the recorded interaction in the Recordings grid, press the Delete key.
  3. A message is displayed, requesting your confirmation to delete the recording.



    To delete the recording, click Yes.

Note:  If there is a Screen Recording related to the recording you are deleting, you will be prompted to delete the related Screen Recording.

Related Topics

Archive a Recording

View the Audit Trail

E-mail a Recording

Modify Retention Expiration

Export a Single Recording

Open a Recording

Score a Recording

Show or Hide the Details Pane

Working with Recording Search Results