Manage Workgroup Activations

Note: Interaction Supervisor tracks user activations only for ACD and Custom Queue type workgroups.

The Manage Workgroup Activations dialog activates or deactivates workgroup agents.

To activate or deactivate agents in a workgroup:

Right click any user name in the Members list of a Workgroup Details view. Then select Manage Workgroup Activations from the shortcut menu that appears. This opens the Manage Workgroup Activations dialog:

Manage Workgroup Activations dialog.

2. Select a workgroup from the drop list at the top of the dialog. This populates lists of active and inactive agents.

3. To activate agents, select names in the Available agents list. You can Ctrl-click to select multiple entries. Then click Add.  To deactivate an agent, select a name in the Selected Agents list. Then click Remove.

4. Click Apply to apply changes, leaving the dialog open. Or click OK to apply changes and dismiss the dialog. If you click Close, the dialog is closed without applying changes.