Contents

Log Viewer

This document is for administrators and end-users who are interested in the CIC logging process and the Log Viewer utility in particular. General familiarity with the Customer Interaction Center platform is assumed.

Overview

Customer Interaction Center saves detailed information about the operation of its subsystems in log files. Generally speaking, subsystem logs provide a record of completed processing steps and record the status of an application or subsystem at a specific point in time. Subsystem logs are sometimes called trace logs, since they trace the execution of software programs. Logs can be analyzed to determine normal and abnormal system functions. For this reason, logs are useful for troubleshooting purposes. This publication introduces the reader to CIC subsystems and the logging process. It explains how to use Log Viewer to set trace levels, snip log files, and filter examine logs.

What to do first

Open a log file

Read background information about logging in CIC

Learn about Log Viewer's user interface

Find out what is new in Log Viewer

Log Viewer Procedures

Access Help topics	Access version information
Analyze distinct context attribute values	Apply a quick string filter
Clear all filters	Clear global time range filter
Clone a log window	Close a log file
Colorize columns in the message list	Control log verbosity
Copy log entries using the clipboard	Decrypt a log message
Decrypt multiple log messages	Delete a log file
Delete a saved filter	Display log header information
Exit Log Viewer	Export to File
Find Text	Import Filters
Jump to (or near) specific timestamp	Jump to Matching Scope/Create
Jump to next/previous thread message	Launch the TraceConfig utility
Manage columns in the message list	Manage Window settings
Open a log file	Open the latest log file in a series
Refresh the log automatically	Refresh the log manually
Reopen a log file	Replace current log with latest in series
Save the current filter	Search forward or backward on message color
Search forward or backward on message type	Search forward or backward on named expressions
Select all log entries in a message list	Set application options
Set complex filters	Set global time range filter
Set global time range filter begin	Set global time range filter end
Set global trace filter	Set manual time offset
Show or hide context attributes in message detail	Show or hide function names in log messages
Show or hide related source code	Show or hide the status bar
Show or hide the toolbar	Snip or merge log files
Synchronize timestamps for a time zone	Synchronize with other logs
Undo/Redo Filters	Use Bookmarks
Use Search menu commands to trace call levels	Use Stored Filters
PureConnect Log Analyzer Tool	https://confluence.inin.com/display/CIC/PureConnect+Logs+Analyzer+Tool

Rev. January 11, 2016