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Interaction Dialer skill statistics

Interaction Dialer skill statistics summarize the details of a specific skill. Skill statistics help supervisors manage skills-based dialing in predictive, power, and preview modes.

Statistic	Description
Cached Contacts	The number of contacts requiring this skill combination that are currently in Dialer's cache. This is an assortment of records that were pulled from the schedule table or standard campaign calls that have been pulled to dial.
Callable Contacts	The number of contacts requiring this skill combination that are callable. These records in the call list have a C (callable) or blank Status column.
Finishing Agents	The number of finishing agents active in the campaign with this skill combination.
Idle Agents	The number of idle agents active in the campaign that have this skill combination.
Outstanding Contacts	The number of contacts requiring this skill combination that are currently being called. These calls are proceeding (i.e. dialing).
Scheduled Contacts	The number of contacts requiring this skill combination that are scheduled. These calls will be placed according to call schedule times. The status for these records is O, R, S, or T.
Total Agents	The number of agents active in the campaign that have this skill combination.
Total Contacts	The total number of contacts that require this skill combination. This is a sum of callable, scheduled, and cached records.