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Interaction Quality Manager Navigation Pane

Use the Interaction Quality Manager pane to create and organize your Questionnaires. Questionnaires are created in folders, and Questions are organized within Groups.

Questionnaires Folder Use the Questionnaires folder to create Questionnaire sub-folders. To create a Questionnaire folder, select the Questionnaires folder, right-click, point to New, and click Folder. On the New Questionnaire Folder dialog, type a name for the folder.

When you select the Questionnaires folder, the Questionnaires List View--a list of all Questionnaires--is displayed in the Workspace.
Questionnaire Folder Use the Questionnaire folder to create new Questionnaires. To create a questionnaire in the folder, right-click, point to New, and click Questionnaire. A New Questionnaire is created under the Questionnaire folder, and it includes a Group and a Question .
Questionnaire When a Questionnaire is created, it is displayed in the Questionnaire View in the Workspace. Use the Questionnaire View to configure the settings for your questionnaire.

Descriptive Groups, which are created to organize Questions, can be added from the Questionnaire View. To create a Group from the Questionnaires pane, right-click a Questionnaire, and click New Group.

Also, Questionnaires can be published from the Questionnaire View.
Group When a Group is created, it is displayed in the Group View in the Workspace. You configure Group settings in this view. Use a descriptive name for the Group, which will contain a set of logically related questions.

To create a question in a Group, right-click a Group, and click New Question.
Question When a Question is created, it is displayed in the Question View in the Workspace. Configure the Question settings in the Question View. You can also add a new question from the Question View.

Note
For Security Access:

To create new Questionnaire folders, or delete existing Questionnaire Folders, a User must have the Application Security Right for Recorder Policy Create/Delete Questionnaire Directories and Modify Rankings assigned in Interaction Administrator on the Security page.
For a User to View or Modify Questionnaires, a User must have Access rights for the Recorder Questionnaires folders, assigned in Interaction Administrator on the Security page.

Interaction Quality Manager Navigation Pane

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