- Contents
Interaction Reporter Help
Tracker Interaction Segment Detail for Admin Report
This report displays detailed interactions between a user and participants.
Parameters
This report contains 25 reporting parameters, such as Organization, Type, Street Address, City, State, Zip, Country, and iAddress.
Interaction Administrator Unique Report Identifier |
TRACKER_INTX_SEG_DETAIL |
Sample report
Click on the image below to view a sample of this report.
Visual Elements
Report Element |
Report Field or Value |
Report Title |
Tracker Interaction Segment Detail Report Note: The name of the report generated is slightly different than the report name listed under Available Reports. |
Date Time |
STARTDATETIME |
Initiator IC USER: |
INITIATORICUSERID |
Type |
IntxType |
Segment Duration |
DURATION |
DIRECTION |
DIRECTION |
Conference ID |
CONFERENCEID |
Account Code |
ACCOUNTCODE |
WORKGROUP |
WORKGROUP |
Site ID |
SITEID |
Segment Type |
SEGMENTTYPE |
Interaction ID Key |
INTERACTIONIDKEY |
Participants Name |
|
(Initiator) |
INITIATORLASTNAME INITIATORFIRSTNAME |
(Respondent) |
RESPONDENTLASTNAME RESPONDENTFIRSTNAME |
Date/Time |
INITIATORSTARTDATETIME or RESPONDENTSTARTDATETIME |
DURATION |
InitiatorDuration or RespondentDuration |
Role |
InitiatorRole or RespondentRole |
iAddress |
INITIATORIADDRESS |
Ended By |
INITIATORHOWENDED or RESPONDENTHOWENDED |
Station |
INITIATORSTATIONNAME or RESPONDENTSTATIONNAME |
Total Duration |
{CALCULATED} |
Total Interactions |
{CALCULATED} |
Average Duration |
{CALCULATED} |
Total Users |
{CALCULATED} |
Record Selection Criteria:
{Tracker.STARTDATETIME} in {?DateTime} and
{Tracker.INITIATORICUSERID} in {?ICUSER}
and
{Tracker.IntxType} in {?Type}
and
{Tracker.INTITIATORIADDRESS} in {?iAddress}
and
{Tracker.DURATION} in {?Duration} and
{Tracker.DIRECTION} in {?Direction}
and
{Tracker.WORKGROUP} in {?WorkGroup}
and
{Tracker.ACCOUNTCODE} in {?AccountCode}
and
(
{Tracker.INITIATORHOWENDED} in {?HowEnded} or
{Tracker.RESPONDENTHOWENDED}in {?HowEnded}
)
and
(
{Tracker.INITIATORCITY} in {?City} or
{Tracker.RESPONDENT} in {?City}
)
and
(
{Tracker.INITIATORSTATE} in {?State} or
{Tracker.RESPONDENTSTATE}in {?State}
)
and
(
{Tracker.INITIATORZIP} in {?Zip} or
{Tracker.RESPONDENTZIP}in {?Zip}
)
and
(
{Tracker.INITIATORCOUNTRY}in {?Country} or
{Tracker.RESPONDENTCOUNTRY}in {?Country}
)
and
(
{Tracker.INITIATORLASTNAME}in {?LastName} or
{Tracker.RESPONDENTLASTNAME} in {?LastName}
)
and
(
{Tracker.INITIATORFIRSTNAME} in {?FirstName} or
{Tracker.RESPONDENTFIRSTNAME}in {?FirstName}
)
and
(
{Tracker.INITIATORLOCNAME}in {?Location} or
{Tracker.RESPONDENTLOCNAME}in {?Location}
)
and
(
{Tracker.INITIATORORGNAME} in {?Organization} or
{Tracker.RESPONDENTORGNAME}in {?Organization}
)
and
{Tracker.APPINCIDENTID} in {?IncidentID}
and
{Tracker.CONFERENCEID} in {?ConferenceID}
and
{Tracker.SEGMENTTYPE} in {?SegmentType}
and
{Tracker.INTERACTIONIDKEY} in {?InteractionID}
and
{Tracker.SITEID} in {?SiteID}
and
(
{Tracker.INITIATORSTATIONNAME} in {?StationID} or
{Tracker.RESPONDENTSTATIONNAME} in {?StationID}
)
and
(
{Tracker.INITIATORWRAPUPCODE} in {?WrapUpCode} or
{Tracker.RESPONDENTWRAPUPCODE}in {?WrapUpCode} )