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Configure the Switchover Dataprobe Device

This dialog appears if you selected the Switchover Service option on the Select IC Optional Components dialog, or Options if you are re-running IC Setup Assistant, and your Switchover system has a Dataprobe configuration.

Note: If Setup Assistant detects that your Switchover system has a "Pure SIP" (Dialogic HMP) or TAPI configuration, this dialog does not appear.

The Configure Switchover Servers and the Configure the Switchover Dataprobe Device dialogs configure the required Switchover system parameters. If you wish to further customize the Switchover system, you can set additional server parameters in Interaction Administrator. see the CIC Automated Switchover System in the Technical Reference Documents section of the PureConnect Documentation Library.

Define the communications used to connect to the Dataprobe device.

Dataprobe device type

Select the type of gang switch control card used in the Dataprobe device chassis — either a serial port control card or an Ethernet control card. The choices are:

  • Serial CP8 (for the Dataprobe K-12 series chassis)

  • Serial K16 (for the Dataprobe K-16 series chassis)

  • Ethernet EPAL (for the Dataprobe K-12 series chassis)

  • Ethernet K16 (for the Dataprobe K-16 series chassis)

The entry in this field populates the required “SwitchType” server parameter in Interaction Administrator.

For more information about Dataprobe configurations, see the CIC Automated Switchover System in the Technical Reference Documents section of the PureConnect Documentation Library.

The Dataprobe device is connected to a COM port

This option is enabled if you selected a serial port control card — either Serial CP8 or Serial K16 — in the Dataprobe device type field.

COM Port

Select or enter the COM port that connects this CIC Server to the serial port control card on the Dataprobe device chassis via a serial cable. The default is 1.

The entry in this field populates the “SwitchComPort” server parameter in Interaction Administrator.

The Dataprobe device is connected using IP

This option is enabled if you selected an Ethernet control card — either Ethernet E-PAL or Ethernet K16 — in the Dataprobe device type field.

IP Address

Select or enter the IP address assigned to the Ethernet control card.

The entry in this field populates the “SwitchAddress” server parameter in Interaction Administrator.

IC Survey Location: This information may be included in the IC Survey file. If so, the selection/value will appear in this dialog. You can review the contents of the IC Survey file by selecting View Survey in the Load IC Survey File dialog or opening it in a Pre-Install survey in the IC Survey system.