Show Hide

 

Feedback

  • Contents
 

Re-running IC Setup Assistant

After completing a new or upgrade installation, you can re-run IC Setup Assistant to accomplish certain tasks not available in Interaction Administrator or anywhere else in CIC.

The appearance of a re-run IC Setup Assistant differs from the IC Setup Assistant in a new or upgrade installation. A different Welcome page launches the tasks allowed in a re-run.

Note:

Re-running IC Setup Assistant does not repair or reset the CIC Server in the event of problems or corruption (called a "Refresh install"). To perform a Refresh install, run the CIC Server install from the CIC iso.

What you can change

You can make the following changes when you re-run IC Setup Assistant:

Identity

The Identity re-run task resets the administrator account used to launch CIC services and DCOM processes.

  • If the currently logged-in administrator account is different than the one previously used to configure the CIC Server (for example, if the site was moved), click Proceed to confirm the administrator account and password. CIC services and DCOM processes on other servers will be re-registered for this administrator account.

  • If you wish to change the administrator account used to configure the CIC Server, click Close to exit IC Setup Assistant. Log in with the appropriate account, restart IC Setup Assistant, and select the Identity re-run task. Click Proceed to confirm the administrator account and password. CIC services and and DCOM processes on other servers will be re-registered for this administrator account.

  • Changing administrator account settings with the Identity re-run task may affect mail connector configurations, such as Exchange profiles. Make sure to verify these configurations following any administrator account changes. For Switchover environments, verify the mail connector configurations for both servers.

Note:

The Identity re-run task does not update the existing CIC master admin accounts in Interaction Administrator or associate them with the currently logged-in administrator account. To do this, you must launch Interaction Administrator and ensure that the master admin accounts are associated with the currently logged-in NT domain user account on the User configuration page.

Options

Add or modify one or more of these optional components.

If you are configuring Switchover, you will also be presented with the Server Group and Private Key certificate management dialogs to:

Dial Plan

This task configures a new dial plan that replaces the current dial plan defined on the CIC Server.

  • Import and existing dial plan file

  • Create a dial plan

Rename DS

This task makes the necessary modifications in Directory Services (DS) to account for a new site name and possibly a new server name. If the CIC Server is part of a Switchover pair, the DS references are modified appropriately.

  • You can choose to change the site name. IC Setup Assistant will rename the DS Site key.

  • If the CIC Server name was changed after the last time IC Setup Assistant was run, IC Setup Assistant will rename the DS Server key.

Note:

Renaming the Directory Services is usually done in a migration context. It may prevent CIC or some of its components from working properly. It should not be done lightly.

Database

If you wish to make database configuration changes, IC Setup Assistant launches the IC database configuration required for Reporting, Interaction Recorder, Interaction Tracker, and Interaction Optimizer.

  • SQL Server or Oracle Service name and administrator account information

  • CIC database name or CIC database schema

  • CIC database account passwords (change must be made on the database server first)

  • SQL Server database data file, log file, and growth increment

  • Oracle tablespaces

If you are using the Interaction Migrator utility to export/import IC configuration data from a pre-IC 3.0 release to IC 3.0 or for backup/version control, you may need to re-run IC Setup Assistant to upgrade the database (migrations only) and to reset the IC Data Sources and ODBC objects. IC Setup Assistant will override any changes made by Interaction Migrator. For more information, see Interaction Migrator-related documentation in the Technical Reference Documents section of the PureConnect Documentation Library.

Dialogic

You may wish to perform one or more of the following telephony-related procedures:

  • Change the HMP license. For example, you may have used the free single port demo license or temporary four port Intel HMP license during the initial installation and you now have obtained and wish to use the Dialogic HMP production license.

  • Change the IP address. For example, you may have a new network card that you wish to use for Dialogic HMP communication.

  • Stop or start the Dialogic service for Dialogic HMP or Dialogic (board-based) or change the startup mode if instructed to by Genesys Customer Care. This option is an alternative to manually performing these procedures in the Dialogic Configuration Manager (DCM).

DCOM

The DCOM re-run task resets the DCOM security permissions on the CIC Server.

If you wish, you can set the DCOM permissions to a more restrictive level than those set in the initial installation.

Certificates

In Select a Certificate Management Option, you can choose to manage server group certificates or manage certificate digests.

Manage server group certificates

Select Manage server group certificates to indicate your Certificate Signing Option.

Manage certificate digests

Starting with CIC 2016 R4, CIC can generate certificates using the 256-bit version of the SHA-2 signature digest. SHA-256 is more collision-resistant than SHA-1, which makes it harder for attackers to forge a certificate that has a SHA-256 signature digest. CIC continues to use SHA-1 by default, however, new and upgrade 2016 R4 or later installations can choose to use SHA-256. For more information, see the PureConnect Security Features Technical Reference in the PureConnect Documentation Library.

Select Manage certificate digests to change the signature digest algorithm to sign the certificates in your CIC system. In Certificate Digest, select SHA-256 or SHA-1.

What you can't change

Additions or changes to the following configurations must be made in Interaction Administrator:

  • Site information (Interaction Tracker)

  • SIP Lines and Default Registration Group

  • Interaction Recorder

  • Speech Recognition

  • Mail provider

  • Log Retrieval Assistant

  • Stations

  • Users

  • Workgroups

  • Roles

Additions or changes to following configurations must be made in Interaction Attendant:

  • Default hours of operation

  • Group call processing