Configure Multi-Site for this Server

The dialog appears if you selected the Multi-Site option on the Select IC Optional Components dialog or Options if you are re-running IC Setup Assistant.

Note: Before you configure Multi-Site RTM for this server, you should have determined whether a dedicated Multi-Site RTM server is necessary for your organization, and, if needed, installed on a server on the CIC Server network. The Multi-Site RTM Server install is located on the CIC 2015 R1 and later .iso file.

• Large organizations with many remote locations should install a dedicated Multi-Site RTM server. The Multi-Site RTM client is installed on the IC Server.

• Small organizations with 200 users or less can install the Multi-Site RTM server and Multi-Site RTM client on the IC Server, but not on a server that is part of a switchover pair.

For more information on setting up Interaction Multi-Site, see the CIC Multi-Site document in the Technical Reference Documents section of the PureConnect Documentation Library.

Multi-Site RTM Client Only

Select this option to install Multi-Site RTM client on this CIC Server. You must have a dedicated Multi-Site RTM server installed on a server on the CIC Server network.

Multi-Site RTM Server and Client

Select this option to install Multi-Site RTM server and Multi-Site RTM client on this CIC Server. Select this option only if your collective will contain 200 hundred users or less. Note that the role as Multi-Site RTM server consumes a lot of resources on the CIC Server.

IC Survey Location: This information may be included in the IC Survey file. If so, the selection/value will appear in this dialog. You can review the contents of the IC Survey file by selecting View Survey in the Load IC Survey File dialog or opening it in a Pre-Install survey in the IC Survey system.