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Interaction Recorder Compressed Files Location

This dialog appears if IC Setup Assistant detects that Interaction Recorder is included in your license.

Configure Interaction Recorder

Select this option to configure Interaction Recorder.

You should have already set the paths for the compressed files and unprocessed media files directories on the appropriate machines as part of the Interaction Recorder requirements described in Interaction Recorder and Interaction Quality Manager Technical Reference in the Technical Reference Documents section of the PureConnect Documentation Library. Any UNC paths should provide both read and write permissions in the shares for the IC administrator account.

Note:

Starting in IC 3.0 SU 8, Genesys recommends that you also create a Temporary Work directory where uncompressed recordings are temporarily stored before they are compressed and moved to the Compressed Recordings directory. We highly recommend that the Temporary Work directory be located at the root of the Compressed Recordings directory. The UNC path for the Temporary Work directory must be set in the Interaction Recorder Configuration dialog in Interaction Administrator. For more information, see Interaction Recorder and Interaction Quality Manager Technical Reference.

You can choose to skip the Interaction Recorder configuration in Setup Assistant and instead perform the configuration post-installation, in the Interaction Recorder Configuration dialog in Interaction Administrator.

Warning!

If you do not perform the Interaction Recorder configuration in either IC Setup Assistant or Interaction Administrator, Interaction Recorder may not function properly.

Default Recording Storage Location

This directory is the default location where compressed and processed recordings are stored for Interaction Recorder.

We highly recommend that this directory be:

On a machine other than this CIC Server. This is particularly important if the site generates a large number of recordings, or if there are multiple CIC Servers generating recordings. In these cases, this directory must be on a non-CIC Server machine to reduce potential performance and reliability problems with the CIC Server. For customer sites with large Interaction Recorder installations, the directory size could be hundreds of gigabytes.
A valid UNC path. This is necessary because there may be multiple CIC Servers with Interaction Recorder enabled that will be storing recordings and accessing recordings in this location. The share for the UNC path should provide both read and write permissions to the CIC administrator account. If the site is using Interaction Recorder Remote Content Servers, then a local path can be used to cause the recordings to be stored on the Interaction Recorder Remote Content Server itself.

Specify the UNC path name under which the compressed recordings will be stored.

Note:

If IC Setup Assistant cannot validate the specified path, a message may prompt you to ensure that the selected path exists and is shared before CIC is launched.

IC Survey Location: This information may be included in the IC Survey file. If so, the selection/value will appear in this dialog. You can review the contents of the IC Survey file by selecting View Survey in the Load IC Survey File dialog or opening it in a Pre-Install survey in the IC Survey system.