Log Retrieval Assistant Mailbox Configuration

This dialog appears if your CIC system has an e-mail server. If Interaction Message Store is the only mail provider, Log Retrieval Assistant is not supported.

Log Retrieval Assistant (LRA) is a feature that allows support organizations such as Genesys and certified partners to configure logging and retrieve logs from CIC Servers at specific times.

Log Retrieval Assistant is installed automatically during the CIC Server install. For more information, see the Log Retrieval Assistant Customer Site in the Technical Reference Documents section of the PureConnect Documentation Library.

If you wish to use Log Retrieval Assistant, enter the information that IC Setup Assistant needs to configure the LRA Monitored Mailbox, a specified e-mail account on the customer site that Log Retrieval Assistant will monitor to pick up requests. Log requests are mailed to this account for Log Retrieval Assistant to process.

When IC Setup Assistant has completed, perform additional Log Retrieval Assistant configuration in Interaction Administrator. See the Interaction Administrator online help.

Configure Log Retrieval Assistant

Select this option to configure Log Retrieval Assistant.

LRA Monitored Mailbox

Click the button on the right (...) to open the Mailbox Selection dialog.

Provide the information needed to locate the actual mailbox that will be used as the LRA Monitored Mailbox. Depending on the mailbox option (for example, mail server directory or Interaction Message Store), you may need to provide the Name, Display Name, Address, Directory, Message Store, and/or other information.

SMTP Address for LRA's Monitored Mailbox

Type the SMTP address for the LRA Monitored Mailbox, for example, someplace@somewhere.com.

IC Survey Location: This information may be included in the IC Survey file. If so, the selection/value will appear in this dialog. You can review the contents of the IC Survey file by selecting View Survey in the Load IC Survey File dialog or opening it in a Pre-Install survey in the IC Survey system.