Mail Provider Summary

Review the results of the following and make adjustments as needed:

• Your mail provider configuration.

• (Multiple mail providers only) The default ordering for directory searches and transport delivery services.

Provider

Lists the selected mail provider(s).

Exchange properties

Configure Exchange:

• To use Exchange Calendar Access, if your CIC license contains the Interaction Mobile Office feature. Exchange Calender access is supported for Microsoft Exchange 2007 only.

• To dnable Exchange Web Services.

For more information, see the PureConnect Installation and Configuration Guide.

Status

A mail provider's status is marked as Not present if the appropriate mail connector is not registered and therefore unavailable. One reason for the Not present status may be that the mail provider client is not installed on the CIC Server, if that is a requirement.

Directory Search Order

The directory contains the lookup information for contacts (first name, last name, etc.)

This column shows the default order of mail provider directories that CIC will use to search for a user's mailbox.

• If you selected Microsoft Exchange Server as the mail provider, Exchange Web services EWS is initially enabled by default. Disable Exchange MAPI because it is no longer supported.

• Interaction Message Store will not be listed because it does not maintain any contact information.

• If you defined more than one LDAP directory, each will be listed.

To change the directory search order, highlight a mail provider directory and use the Up and Down buttons to move the directory.

Transports Order

The SMTP transport handles the delivery of mail.

This column shows the default order of mail provider transport vehicles that CIC will use to search for a user's mailbox.

• If you selected Microsoft Exchange Server as the mail provider, Exchange Web services EWS is initially enabled by default. Disable Exchange MAPI because it is no longer supported.

• If you defined more than one SMTP transport, each will be listed.

To change the directory search order, highlight a mail provider transport and use the Up and Down buttons to move the directory.]

Note: If you have multiple transports and one of them is of the type SMTP for an SMTP mail provider, move the SMTP provider to the top of the Transports list. Configure each transport to handle messages only in the domain, so messages to each domain are passed to the appropriate transport.