Set up the Salesforce Object Routing Connector

PureCloud Bridge items

1. Install the PureCloud Bridge Server.

2. Add a Salesforce Object Routing Connector.

3. Configure the Salesforce Object Routing Connector.

Salesforce-side items

1. Install the managed package.

2. Install the Interactions Routing Queues tab.

3. Add queues to monitor.

4. Add skills-based routing (optional).

CIC-side items

1. Install the handler.

2. Configure redundency for a switchover event