Central Campaign Server Installation Overview

This topic lists tasks performed to install or upgrade Central Campaign Server (CCS) components on dedicated server hardware. A CCS provides a Dialer server (Outbound Dialer Server/ODS or Manual Calling Server/MCS) with campaign configurations, control messages, statistics, and call list data as well as accepting results from dialing.

To proceed, perform the tasks for your installation scenario:

Dialer 2018 R4 New Installation

1. Read and comply with CCS hardware and software requirements to ensure that the server is ready to accept Interaction Dialer software.

2. Run the Central Campaign Server (CCS) install.

3. Install Interactive Update Client on the CCS.

4. Create a UDL file that Interaction Dialer needs to work cooperatively with your company's database management system.

Domain Credentials

Before running the CCS setup, you must log in using the IC Administrator account. Outbound Dialer servers use Notifier protocol to communicate with the Central Campaign server and the security of IP connections is authenticated using the login Id that was in effect during installation of the Central Campaign server. Thus, the user ID associated with the IC service on Outbound Dialer servers must match the ID associated with the Central Campaign server. Otherwise authentication will fail and Interaction Dialer will not start.

For this reason, you must login as the IC Administrator before setting up the Central Campaign server or an Outbound Dialer server. The ODS and CCS software must be installed by the same domain user, and the ODS and CCS must be on a domain.