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Configure Interaction Attendant to Use Interaction Speech Recognition

You can configure Interaction Attendant, the Interactive Voice Response (IVR) product from Genesys, to work with Interaction Speech Recognition. Integrating these two products provides you with the following capabilities:

  • Allow callers to speak the name of the CIC user to whom they want to communicate.

  • Allow callers to speak IVR menu item selections or operations.

By default, Interaction Attendant enables the company directory speech recognition capability; however, you must configure Interaction Attendant to use Interaction Speech Recognition before the feature can function.

For more information, see the following: