Interaction Speech Recognition Grammars

To recognize speech, Interaction Speech Recognition uses grammars that conform to the Speech Recognition Grammar Specification (SRGS) standard that the World Wide Web Consortium ( W3C) international standards organization developed. A grammar is a text file in a special format that contains a set of words that a speech recognition engine can interpret from an utterance, such as the names of people in a company. An utterance is the speech that a caller provides in response to a prompt.

For example, one built-in (default) grammar in Interaction Speech Recognition is the Boolean built-in grammar, which specifies the words associated to affirmative and negative utterances.

For more information, see the following:

• Grammar Types

• Grammar Syntax

• Best Practices

• Test Grammars

• Use Custom Grammars with Interaction Speech Recognition