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License Models

License models impact how you pay for PureConnect products.

PureConnect has two license models:

  • Perpetual - Legacy licensing model where all product features install at once and you decide when to activate them by allocating the licenses.

  • Subscription - Introduced in PureConnect 2018 R2 Patch 2

Starting January 1, 2020, Genesys only offers the subscription model. Existing customers can continue to use perpetual licenses; however, Genesys recommends converting to the subscription license model. For more information about converting to the subscription license model, contact Genesys Customer Care.

Perpetual license model

A perpetual license is the ‘traditional’ model for purchasing software. You pay for your software license upfront and have the right to use it indefinitely. On top of the license fee, you have the option to pay for one-off implementation services and a support contract, which renews annually.

If your environment has multiple servers, allocate the appropriate licenses for each server separately.

Subscription license model

Starting with PureConnect 2018 R2 Patch 2, a subscription license model is available to on-premises customers. PureConnect collects usage data for subscribers in encrypted files and the data uploads automatically to AWS S3, or customers can upload the data manually. For more information about data uploading, see Appendix A: Subscription Billing Usage Data.

In the subscription model, how you use the system each month of the year impacts your bill. The usage subsystem tracks which users log on and their assigned licenses to determine usage. An understanding of user license assignment is critical for operating in the subscription model. For more information about each license, see License Types.

Subscription license scenario

There's no limit to the number of licenses available or the number of licenses that you can use; regardless of whether you're using the assignable or concurrent allocation method. Counting and processing occurs in MyCloud. Nothing stops multiple users from logging on at the same time when peaks in demand occur, unless you manage how you bill out your licenses in MyCloud. For more information about accessing and using MyCloud, see the MyCloud Self-service documentation.

Support for virtualized deployments

Subscription customers with PureConnect 2020 R2 or later can install and run PureConnect in a fully virtualized deployment. Genesys removed the hardware dependencies associated to the HostID property of the perpetual license file. If you meet the requirements of pairing to Geneys Cloud and having the appropriate license file, you can deploy CIC servers and Media servers on virtual platforms. For more information, see the CIC Virtualization Technical Reference.