Managed IP Phone Network Provisioning

Standard procedure: Automated provisioning

CIC provisioning of managed IP phones connects the managed IP phones and downloads their configurations from the CIC server. The goal for CIC Managed IP Phone provisioning is to automate it as much as possible so that it doesn't need user participation.

The two factors necessary to the success of automated provisioning are:

• Use a DHCP server (and DNS server for a Switchover pair)

  The administrator sets the appropriate DHCP server records to configure the managed Polycom, Interaction SIP Station I and II, SIP Soft Phone, AudioCodes, and Genesys network. If the CIC system uses a Switchover pair, the administrator must also set two types of DNS records so that the phones switch to the active CIC server automatically when a Switchover event occurs. For more information, see Create DNS Host (A) Records for Switchover.

• Provide the MAC Address (Polycom, Interaction SIP Station I and II, AudioCodes, and Genesys) or the Full Computer Name (SIP Soft Phone) for each managed IP phone

  For an initial, new managed IP phone deployment, the administrator provides the MAC Addresses for Polycom phones, Interaction SIP Station I and II phones, AudioCodes phones, and Genesys phones, and the Full Computer Names for SIP Soft Phones in a CSV list that imports to Interaction Administrator. (For more information, see Create Multiple Managed IP Phones Procedure Summary.) When a managed IP phone contacts the provisioning subsystem to request configuration, the provisioning subsystem matches the phone’s MAC address or computer name with an existing managed IP phone configuration, and it serves the configuration to the device without any additional steps.

Manual provisioning (managed IP phones)

Manual provisioning of some or all managed IP phones are necessary in certain circumstances, for example:

• You didn't specify the MAC address or full computer name in Interaction Administrator configuration for some or all Polycom, Interaction SIP Station I and II, and/or SIP Soft Phones, AudioCodes phones, or Genesys phones.

  Note:

  In an implementation of new Polycom, Interaction SIP Station I and II, SIP Soft Phones, AudioCodes phones, and/or Genesys phones, the MAC address or full computer name may not be known at the same time the comma-separated values (CSV) list is created.

• The CIC system has no DHCP server or it cannot access the DHCP server.

• Some Polycom phones, Interaction SIP Station I and II phones, SIP Soft Phones, AudioCodes phones, and/or Genesys phones are in remote locations.

Typically, an administrator with required permissions does the manual provisioning through the phone’s local user interface. In some cases (for example, remote locations), users must do the manual provisioning. You do manual provisioning on each managed phone's configuration.

For more information, see Complete the Provisioning Process (Multiple Managed IP Phones).