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Interaction Web Portal Help
Access to Statistics
A user must have the Statistics feature to see the Interaction Statistics portlet in Interaction Web Portal.
The following table indicates which user roles are required to perform statistics-related tasks.
Task |
Master Admin |
Organization Admin |
Delegated Admin |
Enterprise |
Agent |
View statistics. |
X |
X |
X |
X |
|
Determine chart order and set the default chart. |
X |
X |
X |
|
|
Configure statistics settings. |
X |
X |
|
|
|
Create, edit, and delete statistics charts. |
X |
X |
X |
|
|