Interaction Web Portal Help
Download a Recording
Interaction Web Portal allows you to download a recording to a .wav file.
Note: Your administrator can disable the download feature for your organization. It that is the case, you will not see the Download button on the recording viewer.
To download a recording:
Select the recording from a recording query. For more information, see Query Recordings.
In the top right corner of the recording viewer, click the Download button .
The Save As dialog box appears.
Select a location for the file, and then click Save.