• Contents

Set Security Options

An administrator can configure an organization's password policy on the Security tab under Portal Management.

Set Password Options and Enable or Disable Password Complexity

You can configure the standard password options, or enable the use of password complexity. Password complexity enforces minimum security thresholds for passwords.  

Password Options

You can configure these standard password options for an organization, regardless of whether or not password complexity is enabled:  


Default Setting


Maximum password age

180 days

The number of days after which a password expires. Must be 0-180. 0=never expires.

Minimum password length


The number of characters required in a password.

Password history count


Number of previous passwords kept in history. 0 disables the history count.

Account lockout threshold count


Number of logon attempts to allow before locking out an account.

Account lockout duration

15 minutes

Period of time after a lockout before a user can try logging on again.

Reset account lockout counter

5 minutes

Must be greater than 0.

Password Complexity

To enable additional password complexity, select the Additional password complexity enabled check box. When you enable this option, Interaction Web Portal enforces these rules:

  • A password does not contain the account name of the user.

  • A password must contain 6-128 characters.

  • A password must contain characters from three of the following categories:

    • Latin uppercase letters (A through Z)

    • Latin lowercase letters (a through z)

    • Base 10 digits (0 through 9)

    • Non-alphanumeric characters such as exclamation point (!), dollar sign ($), number sign (#), and percent (%).

To enable the use of the password complexity for the selected organization, select the Additional password complexity enabled check box. To disable the use of password complexity, clear this check box.

Save Your Changes

Click Save to save your changes or click on an another tab to make more changes for the same organization.

If you click on a different organization before you save your changes to the current organization, the portal notifies you that the organization has changed and asks you to confirm the changes before continuing to the newly selected organization.