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Interaction Dialer Manager Help
Global Dialer Settings view
Unlike other views, the Global Dialer Settings view doesn't configure a Dialer object. Instead it allows you to configure system-wide Dialer settings and several important features from the various tabs. Once Global Dialer Settings are configured, they rarely need to be changed.
Tab |
Description |
Configure general system-wide settings for Dialer. |
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Manage phone number types, which are user-defined strings that can be associated with contact columns to identify a type of telephone number. |
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Define settings for Outbound Dialer Servers. |
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Manage Interaction Dialer's Configuration Change Auditing feature, which tracks all configuration changes made using Dialer Manager or an API such as IceLib.Configuration.Dialer. |
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Configure settings for streaming data in and out of a contact list table. |
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Identify the secondary Central Campaign Server for automatic switchover should the primary Central Campaign Server fail for any reason. |
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View, create, modify, and delete Server Parameters on the Central Campaign Server. |