Interaction Dialer - Campaigns

Name

Description

Contact List Record Ownership Control

When several campaigns share a contact list, you can enable ownership of records from the Contact List>Campaign Ownership tab. This right allows a user to be able to release records that are currently owned by a particular campaign. Without this right, users will only be able to enable ownership of records.

Create/Modify Campaign Group

This right allows a user to be able to create and modify campaign groups on the Campaign Sequence tab in the Campaigns view. Without this right, users will only be able to view existing campaign groups.

This right can be inherited from the Supervisor role.

NOTE: This right only applies when the Advanced Campaign Management license is installed.

Modify Campaign Group Sequence

This right allows a user to be able to modify campaign sequences on the Campaign Sequence tab in the Campaigns view. Without this right, users will only be able to view existing campaign sequences.

This right can be inherited from the Supervisor role.

NOTE: This right only applies when the Advanced Campaign Management license is installed.

View/Modify Agentless Calling type

This right determines whether users can select Agentless dialing mode when setting the Calling mode for a Campaign.  

This right can be inherited from the Supervisor role.

View/Modify Automatic Time Zone Mapping

Grants right to check "Automatically map time zones and all child options in a Campaign object. Without this right, options are disabled.

This right can be inherited from the Supervisor role.

View/Modify Line Settings

When granted, enables settings in the Dialer Line Information group box for a Campaign. Options in this frame configure Dialer to adhere strictly to CIC's Dial Plan, or to use one specific line group for campaign calls.   

This right can be inherited from the Supervisor role.

View/Modify Maximum Lines

This right determines whether the Maximum Lines per Campaign setting on the Basic Configuration tab of a Campaign is enabled or not.

This right can be inherited from the Supervisor role.

View/Modify Status

When granted, enables the Campaign Execution Panel for a campaign entry. Users who have this right can control the running state of a campaign, whether it runs in accordance with a schedule, or in a manually operated state. Users can also recycle the contact list, recycle the campaign, and test to ensure that campaign settings are valid.  When not granted, these controls are disabled.  

This right can be inherited from the Supervisor role.