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Predictive Actions

Interaction Scripter Predictive actions are only valid when the user is logged into Dialer. These actions are only applicable to Interaction Dialer campaigns, and therefore cannot be used in pages loaded into Scripter Client using the autoload command line option, or for inbound call handling. Predictive actions are also useful in preview mode, when information about a party is pushed to an agent before the agent initiates the call.

Action	Definition
IS_Action_BeginNonDialerCallScripting	Prevents the agent from being logged out of one campaign and into another while the agent is on a non-Dialer call.
IS_Action_CallComplete	Submits a call result to Dialer.
IS_Action_EndBreak	This action flags an agent's status so that the agent will receive campaign calls.
IS_Action_EndNonDialerCallScripting	Tells Scripter to resume automatic login of an Agent to a new campaign after transitioning was delayed by IS_Action_BeginNonDialerCallScripting.
IS_Action_EstablishPersistentConnection	This action calls the Agent only if a persistent connection has not been established. Afterwards it plays a .wav file to the Agent and then drops. The system keeps the audio connection open since the Agent has a persistent remote connection.
IS_Action_Logon	Logon to a campaign.
IS_Action_ManualOutboundCall	Initiates a preview call against an existing contact to either a supplied phone number, or to a different phone number from the contact list of the supplied record.
IS_Action_MarkCallForFinishing	Flags a call for redirection to a Finishing Agent.
IS_Action_PlacePreviewCall	Places a preview call (after a preview pop).
IS_Action_QueryContactList	Queries the specified contact list for records.
IS_Action_RequestBreak	Requests a break.
IS_Action_RequestContactData	Initiates a request to Dialer for additional contact columns associated with the current Dialer call along with PND table data for each contact column.
IS_Action_RequestLogoff	Requests logoff.
IS_Action_SkipPreviewCall	Skips a preview call (after a preview pop).
IS_Action_Stage	Move call to a new stage.
IS_Action_StartReceivingCalls	When Scripter Client is started with the /nostartreceiving parameter, a user can log into Interaction Scripter and set status to available, but Interaction Dialer will not place calls for the user until the IS_Action_StartReceivingCalls action is called. This parameter and its associated action are primarily used with Preview Campaigns.
IS_Action_TransferToAttendant	Transfers the active Dialer call to an outbound Attendant profile.
IS_Action_WriteData	Saves information associated with a predictive server to the predictive database.