Interaction Desktop Help
Interaction Desktop includes some accessibility compliance enhancements based on AODA-UK (Accessibility for Ontarians with Disabilities Act) guidelines.
To use the accessibility enhancements:
Start the JAWS screen reader before starting Interaction Desktop.
- Optionally, use the accessibilitycompliant=true command line argument or server parameter.
When you set accessibilitycompliant to true:
Enabled toolbar button names appear in high contrast, making them easier to see and read.
The screen reader fully describes a selected interaction (name, number, state, and so on).
Note: Accessibilitycompliant defaults to "false." In that case, the screen reader describes a selected interaction only by number; for example, 1 of 3.
If a search fails to find matching records, the screen reader announces that no records were found.
The PureConnect administrator can set accessibilitycompliant as a server parameter. Server parameters affect all Interaction Desktop users in all future sessions. Or, you or your administrator can set accessibilitycompliant as a command line argument. You use a command line arguments when starting Interaction Desktop, typically in a Windows shortcut. See the following example. A Windows shortcut affects only the current user in the current session.
Note: The command line argument overrides the server parameter setting.
Example: "C:\Program Files (x86)\Interactive Intelligence\ICUserApps\InteractionDesktop.exe" -accessibilitycompliant=true
There are two ways to access menu commands. Use any of the Command and menu shortcuts listed in Shortcut Keys. Or do the following:
To move to the menu bar, press Alt+F.
To select a menu, use the Right and Left arrow keys.
To select a menu item, use the Up and Down arrow keys.
You can also set your favorite status for quick selection. For more information, see Fast Status Buttons.
To reach the My Status drop-down list, press Alt+S.
To open the My Status drop-down list. Press Enter.
To select a status, use the Up or Down arrow keys and then press Enter.
To Set Status details, press Tab.
Interaction Desktop has a full complement of keyboard shortcuts for many functions. For example, press Alt+F+O to open the File menu and select Logoff. Or you can select a Directory entry and press Shift+Enter to dial the contact's default number. For a complete list, see Shortcut Keys.
You or your CIC administrator can assign personal keyboard shortcuts called Quick Keys. Quick Keys are key combinations like Alt+1 which enable you to navigate to a specific view. These views include My Interactions, Interaction Information, Call History, and Company Directory.
To view or configure Quick Keys, press Alt+W and use the Down arrow key to select Quick Keys, then press Enter.
Move within a view
Grids are present in My Interactions, Call History, and Company Directory
- To select a row in a grid, use the Up and Down arrow keys.
- To select a column in a row, use the Right and Left arrow keys.
Select an interaction or a contact to ensure it has focus, then press the shortcut key combination for the toolbar button.
To select an interaction, use arrow keys.