Interaction Desktop Help
Call an Operator
You can use the CIC client to call an operator within your company, or to call an external telephone operator.
Note: You can also dial the operator directly from your telephone handset.
To call an internal operator:
Type 0 or the internal operator number in the Enter a name or number to dial drop-down list.
To call an external (phone company) operator:
Type 00 or the external operator number in the Enter a name or number to dial drop-down list.
Note: The default setting for dialing an external operator in the United States is 00. If this does not work, contact your CIC administrator to verify the number to dial and to check that you have sufficient dialing privileges to dial the external operator.