Making Calls

There are a number of ways to make a call in the CIC client. Enter a number in the Number field or use your telephone. Double-click any phone number hyperlinks, double-click a directory entry, or select a directory entry and click any available dial button on the directory toolbar.

The call appears in My Interactions, where you can watch the status of the call. For more information, see one of the following topics:

• Advanced Dialing Options

• Call an Operator

• Click a Web Page Hyperlink to Place a Call

• Click to Dial a Directory Contact

• Call Back a Disconnected Call

• Dial a Long-Distance Number

• Dial a Number Inside the Organization

• Dial a Number Outside the Organization

• Dial a Number Using Speed Dial

• Dial a Recently Dialed Number

• Dial on Behalf of a Workgroup

• Disconnect a Call

• Entering Telephone Numbers

• Make a Call Using a Dial Button

• Make a Call using the Enter a name or number to dial field

• Using Call History to Make Calls