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Make a Call using the Enter a name or number to dial field

You can make a call from Interaction Desktop by typing the phone number from your computer keyboard instead of dialing it on your telephone. If you want to make a call without using Interaction Desktop, simply dial the number from your telephone. The call appears in My Interactions where you can watch its status.

Note: To find out if you have privileges to make toll calls, see your CIC administrator.

To make a call:

  1. Do one of the following:

    • Enter a telephone number in the Enter a name or number to dial field.

Note: For more information about entering letters, parentheses or other special characters, see Entering Telephone Numbers.

    • Click the Enter a name or number to dial down arrow and select one of the recently dialed numbers in the drop-down list.

    • If you are dialing on behalf of a workgroup, click, the Dial on behalf of a workgroup icon in the Enter a name or number to dial search results. If you belong to more than one workgroup, select the appropriate workgroup when prompted.

  1. Press Enter.

  2. If you are using Advanced Dialing Options and you need to assign an Account Code, the Advanced Dialing Options dialog box appears. Click the down arrow to the right of the Account Code field and select an Account code. Click OK to place the call.

Related Topics

Making Calls