Interaction Desktop Help
Click to Dial a Directory Contact
You can click any of the phone number hyperlinks in the CIC client to dial a contact. Phone number hyperlinks appear in directory views and in the contact Properties dialog box.
If Auto Dial Extension is enabled for a contact’s phone number, the CIC client automatically dials the extension after the call connects.
You can also dial a phone number and extension by clicking an extension number hyperlink in the Properties dialog box.