Interaction Desktop Help
Call Back a Disconnected Call
The Call Back option enables you to call back to the phone number for a disconnected call in My Interactions, or a user or station queue.
Do one of the following:
Right-click the disconnected call and select Call Back from the pop-up menu.
Double-click the disconnected call.
Select the call and press the shortcut keys Ctrl+B.
Result: The Call Back option dials the number of the selected call if the number is valid.