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Interaction Desktop Help
Call Back a Disconnected Call
The Call Back option enables you to call back to the phone number for a disconnected call in My Interactions, or a user or station queue.
Do one of the following:
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Right-click the disconnected call and select Call Back from the pop-up menu.
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Double-click the disconnected call.
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Select the call and press the shortcut keys Ctrl+B.
Result: The Call Back option dials the number of the selected call if the number is valid.
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