Interaction Desktop Help
Dial a Recently Dialed Number
A list of names and numbers you have recently called is available from either the Enter a name or number to dial drop-down list or the Call History view.
To dial a recently dialed number from the Enter a name or number to dial list:
Click the arrow at the end of the Enter a name or number to dial drop-down list.
Click a number in the list of numbers you have recently dialed.
To dial a recently dialed number from the Call History view, do one of the following:
Double-click the Call History row containing the number you want to dial.
Click the number hyperlink and click Yes to dial.
Right-click the number hyperlink and click Dial on the menu that appears.
Note: The CIC client uses the originally dialed number to place the call. If, for example, you prefixed the number with "9" to place an outside call, the "9" is used when you call the number from the Call History view, even if this does not appear in the number hyperlink.