Interaction Desktop Help
Make a Call Using a Dial Button
You can make a call by selecting a directory entry and clicking the appropriate Dial button. A variety of different Dial buttons can appear on the Directory toolbar. Use these buttons to dial a specific number associated with a selected directory entry.
Or, if you want to make a call without using the CIC client, simply dial the number from your telephone. The call appears in My Interactions where you can watch the status of the call.
Note: To find out if you have toll call privileges, contact your CIC administrator.
To make a call:
Select a directory entry and click the appropriate Dial button on the Directory toolbar.