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Make a Call Using a Dial Button

You can make a call by selecting a directory entry and clicking the appropriate Dial button. A variety of different Dial buttons can appear on the Directory toolbar. Use these buttons to dial a specific number associated with a selected directory entry.

Or, if you want to make a call without using the CIC client, simply dial the number from your telephone. The call appears in My Interactions where you can watch the status of the call.

Note: To find out if you have toll call privileges, contact your CIC administrator.

To make a call:

  • Select a directory entry and click the appropriate Dial button on the Directory toolbar.

Note: You can configure which Dial buttons appear on your Directory toolbar. For more information, see Customizing Toolbars and Dial buttons.

Related Topics

Customizing Toolbars

Dial Buttons