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Interaction Desktop Help
Drag and Drop a Call on a Name in a Directory
You can transfer a call to an extension inside your organization or to an external directory entry by dragging it from My Interactions and dropping it on a name in the Company Directory or other directory. This is similar to a blind transfer because you are not consulting the recipient of the transfer.
Tip: To speak with a transfer recipient before a caller is transferred, see Transfer a Call After Consulting the Recipient.
This procedure assumes you are transferring calls from My Interactions, but you can transfer calls from any queue you are monitoring.
To transfer by dragging a call onto a name in the Company Directory or other directory:
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Tell the caller that he or she is going to be transferred.
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Scroll (or search) a directory view until you can see the name of the transfer recipient.
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Select and drag the call from My Interactions to the name in the directory.
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In the Transfer Interaction dialog box, click Transfer.
Result: The caller is placed on hold, and the recipient’s telephone rings. The call disappears from your My Interactions queue, and appears as a notifying call in the transfer recipient’s My Interactions.
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