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Launch a Process

Requirements: See Interaction Process Automation.

Properly licensed and authorized CIC client users can launch a process. Customers may also be able to launch a process from your company’s website, if this option is available and appropriately configured.

To launch a process:

  1. Do one of the following:

    • Type all or part or a process name in the Processes toolbar and press Enter.

Result: If this matches only one process name, then pressing Enter launches the process. If not, continue to the next step.

    • Click the down arrow in the Processes toolbar.

    • In My Interactions, right-click an interaction and, from the shortcut menu, select Process Automation > Launch Process.

Note: This method both launches a process and associates it with an interaction. You cannot launch a process from an interaction in a User or Workgroup queue that you are monitoring.

  1. Do one of the following:

    • In the Recent Processes list, click the name of the appropriate process.

    • In the Launch Process dialog box, select the appropriate process and click Launch.

Result: One of two things happens:

    • You are alerted to pick up a work item.

    • If the work item is routed to another user or it takes a more than a few seconds to route the initial work item to you, the Process Started dialog box appears. Click OK.

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