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Interaction Desktop Help
Manage Favorite Responses
Requirements: See Working with Response Management.
Your favorite personal responses appear in the Favorite Response drop-down section in the sidebar area of the Chat window and the Email Window for Outgoing Messages.
You designate a personal response item as a favorite by including the word "favorite" in the Labels text box. You create labels when you create or edit a personal response. For more information, see Create Personal Responses.
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