Interaction Desktop Help
Send a Chat Session Request to Voicemail
Rather than answer an incoming (alerting) chat session request, you can send that request to your voice mail. You can also send a chat participant with whom you are connected to your voice mail.
To send an alerting or connected chat to voice mail, do one of the following:
From the appropriate queue view, select the chat session, if it is not already selected, and in the Queue Control toolbar, click the Voicemail button.
In the Chat window, click the Voicemail button.
Result: The chat session requester or participant is prompted to type a message. When the requester or participant has finished leaving a message and exits or disconnects the chat session, you receive the message by e-mail.