Transfer a Call Using the Directory Toolbar

You can transfer the currently selected interaction, using any of the Transfer buttons on the Directory toolbar.

Note: For a list of available buttons, see Directory Toolbar Buttons. For more information about adding buttons to a toolbar, see Customizing Toolbars.

To transfer a call using a Transfer button:

Select an interaction.
Select a directory tab and click the directory entry to which you want to transfer the call.
In the Directory toolbar, click a Blind Transfer button or Consult Transfer button.