- Contents
Interaction Desktop Help
Workgroup Activation Button
|
Label |
Workgroups |
|
Location |
|
|
Description |
Click this button to specify the workgroup queues for which you will take calls. In order to receive a call, you must be logged onto the CIC client, have your workgroup activation status set to Active, and have your user status set to an "Available" type. For more information, see Change Your Workgroup Activation Status. |
Related Topics