Containment Details by ANI Dashboard

The Containment Details by ANI dashboard displays IVR Details, by ANI. The visualizations in this dashboard display IVR statistics for interactions, by Completion Type.

The visualizations for the Containment Details by ANI dashboard include the Number of Interaction by ANI, and the Percentage of Transferred and Completed by ANI, by Completion Type. The dashboard also includes the IVR Details grid visualization.

You can include or exclude data in your dashboard visualizations using the filters Date, Hour of the Day, Exit Path, and Profile Name.

Dashboard Visualizations

The following visualizations are displayed in the Containment Details by ANI dashboard.

Number of Interactions by ANI

This bar chart visualization displays the number of interactions by ANI, by Completion Type (completed or transferred interaction).

Percentage of Transferred and Completed by ANI

This stacked bar chart visualization displays the percentage of completed and transferred interactions, by ANI.

IVR Details

This grid visualization displays IVR interaction details, including: Interaction ID, Event Time, Interaction Duration, Server Name, DNIS, ANI, Profile Name, Completion Type, Queue, and Exit Path.

To know about the elements used in the Containment Details by ANI dashboard, see IVR Dashboards Data Dictionary.

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