Containment Details by Hour Dashboard

The Containment Details by Hour dashboard displays IVR details by Hour, for a selected date. The visualizations in this dashboard display IVR statistics for interactions, by Hour and by Completion Type.

The visualizations for the Containment Details by Hour dashboard include the Number of Interactions by Hour, and the Percentage of Transferred and Completed by Hour, by Hour and Completion Type. The dashboard also includes the IVR Details grid visualization.  

You can include or exclude data in your dashboard visualizations using the filters Date, Hour of the Day, Exit Path, and Profile Name.

Dashboard Visualizations

The following visualizations are displayed in the Containment Details by Hour dashboard.

Number of Interactions by Hour

This bar chart visualization displays the number of interactions by DNIS, by Hour, and by Completion Type (completed or transferred interaction).

Percentage of Transferred and Completed by Hour

This bar chart visualization displays the percentage of transferred and completed by Hour, and by Completion Type (completed or transferred interaction).

IVR Details

This grid visualization displays IVR interaction details, including: Interaction ID, Event Time, Interaction Duration, Server Name, DNIS, ANI, Profile Name, Completion Type, Queue, Exit Path and Interaction Duration.

To know about the elements used in the Containment Details by Hour dashboard, see IVR Dashboards Data Dictionary.

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