Containment Details by Interval Dashboard

The Containment Details by Interval dashboard displays IVR details by DNIS or Profile, for the selected Interval, such as Daily, Weekly, Monthly, or Quarterly. The visualizations in this dashboard display IVR statistics for interactions by Interval and by Completion Type.

The visualizations for the Containment Details by Interval dashboard include the Number of Interaction by Interval, and the Percentage of Transferred and Completed by Interval, by Selected Interval and Completion Type. This dashboard also includes the IVR Details grid visualization.

You can include or exclude data in your dashboard visualizations using the filters Date, Hour of the Day, Exit Path, and Profile Name.

Dashboard Visualizations

The following visualizations are displayed in the Containment Details by Interval dashboard.

Number of Interactions by DNIS

This bar chart visualization displays the number of interactions by DNIS, by Selected Interval, and by Completion Type (completed or transferred interaction).

Number of Interactions by Profile

This bar chart visualization displays the number of interactions by Profile, by Selected Interval, and by Completion Type (completed or transferred interaction).

IVR Details

This grid visualization displays IVR interaction details including Interaction ID, Event Time, Interaction Duration, Server Name, DNIS, ANI, Exit Path, Completion Type, Queue, and Profile Name.

To know about the elements used in the Containment Details by Interval dashboard, see IVR Dashboards Data Dictionary.

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