Containment Details by Profile Dashboard

The Containment Details by Profile dashboard displays IVR details by Profile, such as Support, Purchasing, Billing, Products, and Customer Service. The visualizations in this dashboard display IVR statistics for interactions, by Completion Type.

The visualizations for the Containment Details by Profile dashboard include the Number of Interactions by Profile, and the Percentage of Transferred vs. Completed by Profile, by Completion Type. This dashboard also includes the IVR Details grid visualization.

You can include or exclude data in your dashboard visualizations using the filters Date, Hour of the Day, Exit Path, and Profile Name.

Dashboard Visualizations

The following visualizations are displayed in the Containment Details by Profile dashboard.

Number of Interactions by Profile

This bar chart visualization displays the number of interactions by Profile, by Completion Type (completed or transferred interaction).

Percentage of Transferred vs. Completed by Profile

This stacked bar chart visualization displays the percentage of completed and transferred interactions, by Profile.

IVR Details

This grid visualization displays IVR interaction details, including: Interaction ID, Event Time, Interaction Duration, Server Name, DNIS, ANI, Exit Path, Profile Name, Completion Type, and Queue.

To know about the elements used in the Containment Details by Profile dashboard, see IVR Dashboards Data Dictionary.

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