Containment Details Grid Dashboard

The Containment Details Grid dashboard displays interaction details in the IVR Details visualization.

You can include or exclude data in the IVR Details grid using the filters Date, Hour of the Day, Exit Path, and Profile Name. You can also limit the data in your dashboard using the following search fields: Completion Type, Interaction ID, Event Time, Server Name, Exit path, DNIS, ANI, Profile Name, Completion Type, Queue, and Interaction Duration. When you start typing in a search field, available values are displayed in a list.

Dashboard Visualizations

The following grid visualization is displayed in the Containment Details Grid dashboard.

IVR Details

This grid visualization displays IVR Interaction details, including: Interaction ID, Event Time, Interaction Duration, Server Name, DNIS, ANI, Exit Path, Profile Name, Completion Type, and Queue.

To know about the elements used in the Containment Details Grid dashboard, see IVR Dashboards Data Dictionary.

Related Topics

Filters for Dashboards

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