Containment Duration Details by DNIS Dashboard

The Containment Duration Details by DNIS dashboard displays the Average Duration of interactions, by DNIS and by Completion Type. The visualizations include the bar chart Average Duration by DNIS and the visualization grid, IVR Details.

You can include or exclude data in your dashboard visualizations using the filters Date, Hour of the Day, Exit Path, and Profile Name.

Dashboard Visualizations

The following visualizations are displayed in the Containment Duration Details by DNIS dashboard.

Average Duration by DNIS

This bar chart visualization displays the average duration in hours, minutes, and seconds, of interactions by DNIS, by Completion Type (completed or transferred interaction).

IVR Details

This grid visualization displays IVR interaction details, including: Interaction ID, Event Time, Interaction Duration, Server Name, DNIS, ANI, Exit Path, Profile Name, Completion Type, and Queue.

To know about the elements used in the Containment Details by DNIS dashboard, see IVR Dashboards Data Dictionary.

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