Exit Path Details with Sankey Dashboard

The Exit Path Details with Sankey dashboard displays interaction details in the IVR Details in the form of Sankey. You can easily identify the most used path.

You can include or exclude data in the IVR Details grid using filters Date, Hour of the Day, Profile Name, Exit Path, and DNIS.

Dashboard Visualizations

The following grid visualization is displayed in the Exit Path Details Grid dashboard.

IVR Details

This grid visualization displays IVR Interaction details, including: Interaction ID, Event Time, Node Duration, Node Name, Previous Node Name, IVR Path, Server Name, DNIS, ANI, Node Path, and Exit Path.

To know about the elements used in the Exit Path Details Grid dashboard, see IVR Dashboards Data Dictionary.

Related Topics

Filters for Dashboards

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