Input Mismatch Details by Interval Dashboard

The Input Mismatch Details by Interval dashboard displays the Input Mismatch count and the percentage for the selected IVR Nodes by selected Interval (Quarterly, Monthly, Weekly, Daily).

You can include or exclude data in your dashboard visualizations using the filters Date, Hour of the Day, Exit Path, and Profile Name.

Dashboard Visualizations

The following visualizations are displayed in the Input Mismatch Details by Interval dashboard.

Input Mismatch Count by Profile Name

This bar chart visualization displays information of data Input Mismatch Count by the Profile Name.

Input Mismatch Count by IVR Node

This bar chart visualization displays information of Input Mismatch Count by IVR Node by Node Path.

IVR Details

This grid visualization displays IVR details, including Interaction ID, Event Time, Node Name, Previous Note Name, IVR Path, Server Name, DNIS, ANI, and Profile Name.

To know about the elements used in the Input Mismatch Details by Interval dashboard, see IVR Dashboards Data Dictionary.

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