Input Mismatch Details Dashboard

The Input Mismatch details dashboard displays for the Input Mismatch count and the percentage for selected IVR nodes.

The visualizations for the Input Mismatch IVR Details dashboard include the Interaction ID, Event Time, Node Name, Previous Node Name, IVR Path, Server Name, DNIS, ANI, and Profile Name.

You can include or exclude data in your dashboard visualizations using the filters Date, Hour of the Day, Exit Path, and Profile Name.

Dashboard Visualizations

The following visualizations are displayed in the Input Mismatch Details dashboard.

Input Mismatch Count by Profile Node

This bar chart visualization displays information of Total Input Mismatch Count, Total Node Hits, Total Percentage by Profile Name.

Input Mismatch Count by IVR Node

This bar chart visualization displays information of Total Input Mismatch Count, Total Node Hits, Total Percentage by Node Path.

IVR Details

This grid visualization displays IVR details, including Interaction ID, Event Time, Node Duration, Node Name, Previous Note Name, IVR Path, Server Name, DNIS, and ANI.

To know about the elements used in the Input Mismatch Details dashboard, see IVR Dashboards Data Dictionary.

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